Common purchase queries answered
Orders and Shipping
Orders are usually processed within 1–2 business days. Delivery times vary depending on your location
Creating an account is simple:
- Click on the “My Account” or “Login/Register” link at the top of the page.
- Fill in your email address and create a password.
- Click “Register”.
You can also create an account automatically when you place your first order by checking the option to create an account during checkout.
To change your shipping address:
- Log into your account by clicking “My Account” at the top of the page.
- Go to the “Addresses” section.
- Click “Edit” next to your Shipping Address.
- Update your information and save the changes.
Please note: If you have already placed an order and need to change the shipping address for that order, contact our customer service team as soon as possible.
During checkout, you can select Egypt as your shipping destination and view the available shipping methods and estimated delivery times.
If you have any questions about shipping to your location, feel free to contact us
However, if you have ordered multiple items from different warehouses or suppliers, your order might arrive in separate packages.
You will receive a tracking number for each shipment to easily monitor their delivery status.
If you need to swap an item
Returns and Exchanges
To initiate a return, please contact our customer service team with your order details.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent).
Shipping times vary based on your location. Domestic orders typically arrive within 3-5 business days, while international orders may take 7-14 business days depending on customs. You can track your order using the tracking number provided once your order has shipped.
If your order arrived damaged, please contact our customer support immediately. Include your order number, photos of the damaged item, and any packaging if possible. Our team will assist you with the returns or replacement process according to our return policy. You can reach out to us directly via our support page or through the contact details provided on your order confirmation.
To receive customer support, visit the website’s support or contact page. There, you’ll typically find options like submitting a support ticket, reaching out via email, or using live chat. Be sure to provide relevant details such as your order number or issue description to receive the best assistance. You can also refer to FAQs for faster resolutions.
If you entered an incorrect shipping address, contact the store immediately. Provide them with your order number and the correct address. They may be able to update the shipping details if the order hasn’t been processed or shipped yet. If it has already shipped, you may need to work with the shipping carrier to reroute the package. Always double-check your address before confirming your order to avoid issues.
